Customer Experience Manager

7 days ago

Sydney, New South Wales, Australia Singtel Group Full time

About the Role:

The Customer Experience Manager will play a key role in driving customer engagement and satisfaction across the Singtel Group. This role will be responsible for developing and implementing strategies to enhance customer experience, working closely with cross-functional teams to identify and prioritize initiatives.

Key Responsibilities:

  • Develop and execute customer engagement strategies to drive awareness and adoption of customer experience initiatives
  • Lead end-to-end customer experience tests, from stakeholder briefings and test planning to participant recruitment and full test execution
  • Deliver impactful insights, compiling them into reports that align with customer journey and customer experience principles
  • Turn insights into action, by engaging key stakeholders, gaining buy-in, and supporting implementation of changes that elevate customer experience

Requirements:

  • Proven experience in customer experience management from a similar role
  • Proven track record to influence outcomes and gain support at an executive level
  • Highly developed analytical skills
  • Outstanding relationship building and communications skills with a demonstrated ability to influence and negotiate at multiple levels with both internal & external stakeholders
  • Excellent written and verbal communication skills
  • Well-developed time and project management skills

What We Offer:

  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

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