Store Director
15 hours ago
As a Store Director, you will be responsible for leading a talented team of Senior Client Advisors and Client Advisors, nurturing and developing them alongside the regional management team.
You will be an exceptional networker, well-developed in your management career, with a strong network of VIP clients across all product categories.
Day-to-day, you will:
- Set brand standards for delivery of exceptional customer service
- Drive sales to hit daily store targets and KPIs
- Design and implement business strategy to develop strategic KPIs: conversion rate, cross-selling, bags business development
- Ensure the presentation and visual standards are met in accordance with brand expectations
- Be a Brand Ambassador in the market to develop the visibility and reputation of the brand
- Implement clienteling and ensure clients' engagement, recruitment, retention, and upgrading with high attention on local domestic clients
- Build the best team through team development, recruitment, and retention, ensuring career development and succession plans
- Grant the right level of coaching and development to all team members to develop their skills and qualities by managing their performance, providing feedback, and fostering their motivation
Luxury customer service background is essential (RTW highly regarded)
CRM and VIP building experience
Passionate and motivated to achieve
Minimum 5 years retail leadership experience preferably in luxury fashion brand
Strong passion working for luxury brand
Good communication and interpersonal skills
Motivated team player with outgoing personality
Drive to meet and exceed performance expectations
Ability to communicate with HQ and his team sharing constructive feedbacks and clear strategies
Very good understanding and driving of retail performance KPIs
Engaging, positive, and motivating communication skills
"The Offer": "In addition to a generous annual salary, there is an incentivizing individual and group commission structure, uniform provided, and exciting career opportunities with real growth opportunities available.
The Talent Mill Recruitment division is a bespoke recruitment consultancy and talent acquisition specialist within the fashion, lifestyle, and retail industries.
We discover, recognize, and connect inspiring individuals to the most desirable brands as trusted support to founder-led start-ups, SMEs, and multinational corporations within the fashion & retail industry.
", "lang_code": "en-US"}-
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