Customer Service Support Coordinator

4 days ago

Frankston, Australia beBeeCustomer Full time $55,000 - $73,000
Job Opportunity

We are seeking an exceptional Coordinator to support our daily customer service operations across multiple brands and platforms. This pivotal role involves managing administrative support functions, ensuring smooth processes in returns handling, order fulfilment coordination, courier bookings, invoicing, and stationery management.

Key Responsibilities:
  • Providing timely and professional responses to customer inquiries
  • Managing inventory, processing online orders, and handling returns effectively
  • Coordinating office logistics, including postal and courier deliveries efficiently
  • Organising travel arrangements for the team members
  • Managing office supplies and stationery orders
  • Handling office expense management and credit card reconciliations accurately
  • Supporting general administrative tasks as needed across the business
Required Skills & Experience:
  • Previous experience in customer service, retail, or admin coordination is highly desirable
  • Strong communication skills (verbal and written) are essential.
  • High attention to detail and strong organisational skills are required.
  • Ability to manage multiple tasks and prioritise effectively is necessary.
  • Comfortable using customer service platforms, email, and Microsoft Office/Google Suite.

The ideal candidate will have a customer-first mindset, be a team player who collaborates well with other departments, and be a proactive problem-solver.

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