Business Intelligence Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeAnalyst Full time $85,000 - $118,000
Business Intelligence Analyst Position

This is a unique opportunity to be part of our highly engaged team as a Business Intelligence Support Specialist. As a key member, you will play a crucial role in delivering high-quality support to business users and stakeholders.

Job Description:

  • Deliver effective and efficient support to business users and stakeholders, ensuring high levels of customer satisfaction.
  • Utilize your technical knowledge and diagnostic skills to uphold system availability in line with Service Level Agreements (SLAs).
  • Oversee day-to-day business-as-usual (BAU) tasks, monitor automated report health, and provide cost-effective solutions to enhance business procedures.
  • Respond promptly and effectively to issues and requests related to reporting tools (JORS, TM1, COGNOS), maintaining high customer satisfaction.
  • Serve as the primary escalation point for reporting system issues, investigating root causes, and providing resolutions.
  • Identify opportunities to improve system process flows, performance, and technical efficiencies.
  • Ensure adherence to SDLC, methodologies, and Change Management standards.
  • Handle development tasks including analysis, functional design, and execution of test plans.

Required Skills and Qualifications:

  • Tertiary qualifications in Computer Science or Business Intelligence Systems.
  • 2-3 years of experience in IT service management (ITIL preferred).
  • Previous experience in a support analyst role with strong knowledge of IBM DB2, Oracle 11g database, IBM TM1, SAP Business Objects, and IBM COGNOS BI.
  • Proficiency in Shell scripting, PL/SQL, DB2 scripting, and data warehousing principles.
  • Experience with ServiceNow, Automic Batch Scheduler, and Microsoft Windows Server is desirable.

Benefits:

  • A competitive remuneration package including performance-based incentives.
  • Hybrid working arrangements that provide appropriate work/life balance.
  • Generous employee discounts across retailers and access to partner benefits.
  • Opportunities to support community partnerships through our Corporate Social Responsibility program.
  • Be a member of a company committed to sustainable practices.

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