Advanced Systems Maintenance Specialist

4 days ago

Alice Springs, Northern Territory, Australia beBeeHardware Full time $95,000 - $145,000
Tier 2 Hardware System Administrator Job Overview

This role is an excellent opportunity to join a dynamic team as a Tier 2 Hardware System Administrator. The successful candidate will be responsible for receiving and responding to service requests and problems reported by customers, escalating from Tier 1, and working in a highly collaborative environment with teammates, key stakeholders, and the Government customer.

Job Description:

The primary responsibilities of this position include communicating with customers and technical components to fully understand incidents, service requests, or problems; researching problems by accessing internal and external knowledge databases; performing hardware troubleshooting, repair, replacement, and incident resolution; ensuring performance meets established Performance Requirement Standards; facilitating technical communications between operations and development staff; distributing defect reports and system data collected during anomaly investigations; planning and coordinating maintenance activities, performing upgrades, and supporting the transition and acceptance of new and modified systems; analyzing customer problems and implementing appropriate corrective action to initiate a repair and return to service in the field; and assisting with property and asset management.

Required Skills and Qualifications:
  • Able to obtain TS/SCI with Polygraph security clearance;
  • Bachelor's degree and 4-8 years of prior relevant experience or Master's degree with 2-6 years of prior relevant experience or additional years of experience in lieu of degree;
  • Security+ certification;
  • Proven computer hardware and system troubleshooting skills;
  • System administration skills;
  • Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately;
  • Ability to work in a fast-paced, collaborative team environment;
  • Ability to carry/lift 30 pounds of equipment.
Benefits:

We offer a competitive salary range based on experience, education, and qualifications. In addition, we provide opportunities for professional growth and development, a dynamic and supportive work environment, and a chance to work on challenging projects that make a real difference.

Others:

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and talented individual who is passionate about delivering exceptional results, please submit your application. We look forward to hearing from you

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