Strategic Relationship Manager

5 days ago


City of Lake Macquarie, Australia Allianz Popular SL. Full time

At Allianz, we're dedicated to delivering exceptional service excellence and driving business growth through strategic relationship development with NSW Government Agencies. As a Senior Agency Engagement Manager, you will lead an account management team to drive service innovation and partnership opportunities, ensuring Allianz is the preferred Claims Manager.

The role involves overseeing emerging service initiatives, capturing new business opportunities, and implementing retention strategies to enhance long-term engagement. You will also optimize agency performance and ensure compliance with reporting requirements to drive performance and decision-making.

  • Lead a team of account managers in developing high-level customer relationships with NSW Government Agencies, ensuring Allianz is the preferred Claims Manager through tailored solutions and service excellence.
  • Drive the creation and deployment of new services and strategic marketing efforts, positioning Allianz as an industry leader and expanding relationships with Agencies, intermediaries, and partners.
  • Facilitate collaboration between Allianz and NSW Government Agencies to ensure alignment of objectives and successful execution of initiatives for sustainable outcomes.
  • Oversee customer engagement programs and retention strategies, ensuring exceptional service delivery and long-term engagement with Agencies.
  • Assess Agency performance using data-driven insights to guide strategy, optimize relationships, and ensure compliance with reporting requirements for decision-making and performance enhancement.


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