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Customer Service Director

2 weeks ago

City of Lake Macquarie, Australia Allianz Popular SL. Full time

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.

Sydney and Charlestown

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part of an organization doing meaningful work that matters.

The role involves leading an account management team to drive strategic relationship development with NSW Government Agencies, ensuring Allianz is driving service excellence and aligning to business objectives. It includes overseeing emerging service initiatives, capturing new business and partnering opportunities, and implementing retention strategies to enhance long-term engagement.

  • Lead a team of account managers in the development and maintenance of high-level customer relationships with NSW Government Agencies, ensuring Allianz is the preferred Claims Manager through service excellence and tailored solutions.
  • Drive the creation and deployment of new services and strategic marketing efforts, positioning Allianz as an industry leader and expanding relationships with Agencies, intermediaries, and partners.
  • Facilitate collaboration between Allianz and NSW Government Agencies to ensure alignment of objectives and successful execution of initiatives for sustainable outcomes.
  • Oversee customer engagement programs and retention strategies, ensuring exceptional service delivery and long-term engagement with Agencies.
  • Assess Agency performance using data-driven insights to guide strategy, optimize relationships, and ensure compliance with reporting requirements for decision-making and performance enhancement.