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Customer Service Leader

1 week ago

Brisbane, Queensland, Australia Group Transformation Full time
Job Description

We are seeking an experienced and passionate individual to join our team as an Assistant Customer Service Manager. In this role, you will be responsible for leading a team that delivers exceptional customer experiences every day.

The successful candidate will have a passion for fresh food, retail, and team development. You will enjoy working in a fast-paced environment and will go the extra mile to ensure that our customers choose us for convenience.

You will be part of a dynamic team that is committed to creating better experiences for our customers and colleagues. If you are a motivated and results-driven individual who is looking for a challenging role with opportunities for growth and development, we encourage you to apply.

About Us

At Group Transformation, we aim to deliver a shopping experience that satisfies a modern lifestyle. We believe that everyone deserves to eat well, even when life gets busy. Our stores offer a convenient and inspiring way to pick up something nutritious, tasty, and good value to eat now or make later.

We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

Key Responsibilities:
  • Lead a team of customer service representatives to deliver exceptional customer experiences.
  • Develop and implement sales strategies to drive revenue growth.
  • Monitor and analyse customer feedback to improve store performance.
  • Foster a positive and inclusive work culture that promotes diversity, equity, and inclusion.

Requirements

To be successful in this role, you will need:
  • A strong passion for fresh food, retail, and team development.
  • Excellent leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Flexibility to work across a fortnightly rotational roster including weekends.