Customer Service Specialist

4 days ago


Brisbane, Queensland, Australia IDP International Education Specialists Full time

About IDP International Education Specialists

IDP is a global leader in international education services, delivering success to students and partners worldwide.

We operate in over 50 countries and have a team of over 7,000 people from various backgrounds.

This role will support our Test Centre to ensure an outstanding service for all customers, coordinating with the team and managing customer enquiries.

Key responsibilities include ensuring all pre-test, test day and post-test activities meet IELTS standards and maintaining security and confidentiality of sensitive materials.

  • Customer service skills are essential for this role, as well as problem-solving and decision-making abilities.
  • You will work independently and effectively within a team, prioritizing multiple tasks and meeting set objectives in a timely manner.

The ideal candidate will have experience using MS Office and Microsoft Teams, as well as confidence working with other technologies.



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