Digital Transformation Lead

About Us

We're a leading insurance broker network and underwriting agency group, with operations in Australasia and beyond. Our vision is to be the strongest network of brokers together.

Our diverse team collaborates across various business units to drive innovation and growth. We're proud of our culture, which is built on the idea that together, we can achieve more.

Key Opportunity

The Head of Digital Enablement & Operational Assurance will play a critical role in advancing our digital workplace strategy and operational maturity agenda. Working closely with the CTO and their leadership team, this role will drive enterprise-wide digital adoption, operationalise technology solutions, embed data governance, and build operational resilience through robust frameworks and continuous improvement initiatives.

This role will lead Operational Assurance practices in collaboration with the GM of Risk & Compliance, ensuring consistent operational execution across Group functions and Subsidiary businesses. The position also oversees head office budget management and performance, strengthening commercial discipline to support the Group in meeting market expectations and growth objectives.

Responsibilities

• Lead the implementation and optimisation of digital workplace solutions, including enterprise platforms and automated workflows.
• Develop and manage a Group-wide Digital Roadmap to prioritise tooling and innovation initiatives.
• Drive scalable AI adoption to replace manual processes and enhance productivity.
• Define strategy and governance for low-code/no-code tools (e.g. Power Apps) in collaboration with Technology teams.
• Oversee Group budget and FTE management processes, embedding commercial discipline.
• Design and deliver enterprise dashboards to enable data-driven decision-making.
• Lead the development of operational policies and data governance frameworks.
• Champion continuous improvement and knowledge management across Group functions.

Requirements

• At least 10 years' experience in digital workplace transformation, operational governance, or enterprise enablement roles.
• Strong understanding of enterprise tooling, workflow automation, and service management platforms.
• Experience with AI education, enablement & adoption.
• Experience with rolling out and governing low-code platforms (e.g., Power Apps, Power Automate), and digital workplace solutions.
• Demonstrated experience in financial and commercial management at a Group or enterprise level to support the maturing of reporting and managing monthly, quarterly and annual financial cycles.
• Deep knowledge of governance frameworks including BCP, data governance, and operational policy development.
• Strong problem-solving and continuous improvement mindset with the ability to operationalise strategy.
• Exceptional stakeholder engagement and communication skills, with a track record of influencing at senior levels.

What We Offer

You'll enjoy a comprehensive array of benefits tailored to support your professional and personal well-being, including:

Flexible working arrangements to help you balance work and home life.

Career advancement opportunities and professional development through training programs, mentorship initiatives, and tuition reimbursement.

Free company-provided life, temporary permanent disablement, salary continuance, and travel insurances.

An expansive health and wellbeing program, including free annual health checks, free annual skin checks, flu shots, holistic support and advice, discounted gym membership, and confidential counselling.

Discounts on travel, hotels, hire cars, electronic and vehicle packages through our partners.

A vibrant and collegiate culture where you're a person, and your contribution is valued.