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Network Reliability Specialist

3 weeks ago

Sydney, New South Wales, Australia beBeeNetwork Full time $100,000 - $150,000
NOC Engineer

We are currently seeking an experienced NOC Engineer to play a pivotal role in ensuring the reliability and stability of our network services.

Key Responsibilities:
  • Continuously monitor network infrastructure and services for performance, availability, and stability issues.
  • Respond promptly to alerts, assess the severity of events, and take appropriate actions to resolve issues.
  • Troubleshoot and resolve network-related incidents and customer faults within agreed Service Level Agreements (SLAs).
  • Evaluate critical incidents and escalate them to higher-level support teams as required.
  • Maintain clear and effective communication with stakeholders and customers regarding incident updates and resolutions.
  • Provide accurate updates in the incident tracking tool.
  • Collaborate with relevant teams to minimize the likelihood of recurring incidents.
  • Assist with network maintenance, upgrades, impact analysis, and planned changes to ensure minimal operational disruption.
Requirements:
  • A minimum of 2-5 years of experience in the telecommunications industry, preferably in technical roles involving network management, equipment configuration, and fault resolution.
  • The ability to monitor voice network systems (VoIP, SIP, PBX) using Network Management System (NMS) tools and ticketing platforms.
  • Experience in configuring and supporting voice hardware (routers, switches, SBCs, IP phones).
  • Familiarity with Cisco Call Manager, Avaya, Asterisk, and Genesys platforms.
  • Strong troubleshooting skills on packet analysis, call flow tracing, and fault isolation.
  • An in-depth understanding of network operations, including monitoring, troubleshooting, and performance optimization.
  • The ability to respond effectively to network incidents and implement sustainable solutions.
  • Excellent problem-solving and analytical skills to address operational challenges.
  • Strong written and communication skills, with the ability to present technical information clearly to diverse audiences.
  • The ability to work in a dynamic, challenging environment and prioritize tasks efficiently.

Why choose this role? As an NOC Engineer, you will be part of a dedicated team working together to deliver high-quality network services. You will have the opportunity to develop your skills and expertise in network operations, while contributing to the success of our organization.