Network Site Reliability Specialist

Join a dynamic team of professionals as a Network Site Reliability Engineer.

This is an exciting opportunity to support and manage global network infrastructure, improving tools and solutions used by the Platform Operations SRE team.

The ideal candidate will be responsible for contributing to documenting, improving, and executing on-prem and cloud-based network infrastructure management tasks, processes, procedures, and automation.

A confident self-starter with a strong and broad network engineering background, excellent communication skills, and passion for Network Infrastructure services, automation, self-serving services, technology, and teamwork are required.

• Executing assigned network management operational tasks and requests following existing processes, guidelines, and runbooks
  
• Analyzing, troubleshooting, and evaluating existing network setups and recommend improvements
  
• Working with carriers and service providers to correct faults, warranty claims, operating system bugs, and feature upgrades and road map activities
  
• Acting as the point of contact for all types of requests generated internally via monitoring systems or externally from clients
  
• Identifying opportunities for automation of network operational tasks and processes
  
• Developing comprehensive automated workflows and procedures to reduce human intervention in existing network infrastructure management processes
  
• Creating and maintaining runbooks and knowledge base documentation
  
• Collaborating with various Infrastructure and Application teams across disciplines to gather requirements and provide guidance through Platform Network services and operations
  
• Building and maintaining network monitoring, orchestration, and automation solutions
  
• Ensuring timely solutions and process improvement while ensuring automation solutions are secure and aligned with overall strategy
  
• Continuously evaluating existing processes against industry standards and making recommendations for improvement in security, processes, application time-to-market, and quality
  
• Documenting automation processes, network infrastructure details, and all network environment changes
  
• Identifying and helping to solve bottlenecks and problems using structured analytic approach
  
• Following and implementing Operations as Code (OaC), Network as Code (NaC) practices to ensure teams follow guidelines and best practices, including scalability, repeatability, consistency, portability, and security of deployed automation solutions
  

• Bachelor's Degree in Computer Science or related field or related job experience
  
• 7+ years of experience in network infrastructure administration and network configuration management
  
• 7+ years of hands-on experience with 24/7 production network infrastructure operations
  
• 5+ years of hands-on experience with Cisco routing, including experience with dynamic routing protocols (BGP, EIGRP, OSPF), Cisco switching, including an understanding of VLANs, trunking, and spanning-tree
  
• Experience with Wireshark or similar tools for packet capturing and analysis
  
• Strong testing, problem-solving, analytical, and troubleshooting skills with ability to identify stakeholders, assess their needs, and manage their expectations through effective communication
  
• Proficient managing multiple priorities in a dynamic, geographically dispersed environment
  
• Excellent verbal and written communication skills required for composing and delivering technical presentations or other forms of documentation to various levels of technical and non-technical leaders
  
• Experience building services with API-driven approach to enable seamless integration of network tools with various other network-related services
  

Enjoy a variety of programs designed to take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth.

We are an equal opportunity employer committed to providing a diverse and inclusive work environment.