Hotel Operations Team Member

1 month ago


Macquarie Park, Australia MERCURE Full time

We are seeking a highly motivated and enthusiastic individual to join our team as a Casual Hotel All-Rounder. This role will provide an opportunity to work across our Front Office & Food & Beverage operations, ensuring exceptional service is provided to our guests at all times.

Key responsibilities will include:

  • Delivering service excellence, from check-in to check-out and everywhere in between
  • Providing a warm and welcoming experience for guests and visitors
  • Working shifts in Food & Beverage and Front Desk, completing a wide variety of hotel tasks
  • Assisting guests at our self-check-in kiosks and ensuring they are briefed on our loyalty program

Requirements:

  • Previous customer service experience, preferably in a hotel environment
  • Strong knowledge of computer systems, including Microsoft Office and Opera
  • Ability to work under pressure, multitask, and think on your feet to quickly resolve issues
  • Strong communication skills and pride in personal presentation

What's in it for you?

  • An opportunity to work with a passionate team of industry professionals
  • Be mentored by experienced Accor Hospitality professionals who want to see you succeed
  • Contribute to the greater good of the hotel operation and feel pride in your work


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