Integrations Specialist

7 days ago

Sydney, New South Wales, Australia beBeeDeveloper Full time $90,000 - $120,000
Technical Solutions Role

The Client Solutions Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating customers' technical teams ability to get connected and unlock the value of Luminance.

This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort.

Key Responsibilities:
  • Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical integration experiences.
  • Act as a technical expert on Luminance's platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and solutions for making integration seamless.
  • Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.
  • Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience and facilitate faster integration.
  • Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.
  • Work with Support and Technical Operations teams to coordinate and resolve any technical issues for customers.
  • Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.
Requirements:
  • Bachelor's or Master's Degree in Computer Science, Software Engineering, or a related technical field, with a strong academic record.
  • Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such as APIs, SDKs, and documentation.
  • Experience of Full Stack Web development and the fundamentals of Cloud Architecture is strongly preferable.
  • Demonstrable Experience with JavaScript, NodeJS, Python, or equivalent frameworks/languages.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.
  • Highly detail-oriented with a problem-solving attitude.
  • Ability to work in an innovative and fast-paced environment while delivering to deadlines.
  • Organized with excellent time management skills and the ability to prioritize effectively.
  • Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas.

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