Global Support Specialist

2 weeks ago

Canberra, ACT, Australia beBeeCustomer Full time $107,682 - $124,099
Job Title:

Family Liaison Advisor

The Family Liaison Advisor plays a vital role in the Staff and Family Support Office, providing expert advice on conditions of service and avenues of support and assistance available to staff. This position requires strong communication skills and the ability to engage discreetly, maintaining confidentiality.

This is an opportunity to develop and implement work programs and policies that benefit staff and their families. The successful candidate will have highly developed interpersonal skills, able to build productive working relationships with internal and external stakeholders.

Key responsibilities include:

  • Providing briefings/debriefings and policy advice to officers and spouses undertaking and returning from overseas postings;
  • Contributing to program development and implementation for the Family Liaison function within the Staff and Family Support Office;
  • Developing and delivering training modules in support of officers and spouses;
  • Managing and reporting on an internal personnel database;
  • Assisting to develop and implement policies and initiatives to support officers and their families across a wide range of issues; and
  • Building and maintaining productive working relationships with key internal and external stakeholders.

Required qualifications and experience include:

  • Posting experience in the Australian Government either as an officer or a spouse, or experience living and working overseas;
  • High level customer service skills and ability to exercise sound judgement under pressure;
  • Knowledge of Australian Government overseas conditions of service; and
  • Experience in writing and implementing policy.

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