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Reception and Customer Experience Coordinator

1 week ago

Brisbane, Queensland, Australia LifeFlight Australia Limited Full time

We're on a mission to provide the best facilities, customer service, and atmosphere in the industry. Our state-of-the-art gyms offer a vast range of services, including Reformer Pilates, a comprehensive weight zone, a dedicated cardio zone, and cycle studios, ensuring a holistic fitness experience.

About the Role

As a Reception and Customer Experience Coordinator, you will be responsible for managing the customer service delivery to our members & overseeing the reception team. You will assist member enquiries with your professional service, providing every person who calls Fitness Cartel or walks through our doors, with an electric experience with every interaction.

Main Responsibilities
  • Provide exceptional customer service at the reception desk, handling member enquiries and resolving issues promptly.
  • Supervise the Reception team, providing training for new employees & ongoing support.
  • Work with the Reception team to meet and exceed customer service targets and other KPIs.
  • Maintain venue cleanliness ensuring the reception / café area is always neat & tidy.
Requirements
  • 3+ Years of previous customer service supervisory experience with excellent communication skills.
  • Financially driven with a natural drive to achieve individual targets and team goals.
  • Experience in a KPI-driven environment.
  • Able to build rapport with people from varied walks of life, and a desire to assist people succeed with their goals.
What We Offer
  • A Thriving Culture: Be part of the fitness industry's most exciting and rapidly expanding brand.
  • Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
  • FREE gym membership to all Fitness Cartel locations.