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Brisbane, Queensland, Australia Rentokil Initial Full timeRentokil Initial is seeking a highly organized and communicative Service Coordinator to join their team in Brisbane on a full-time basis.The ideal candidate will have excellent phone etiquette, strong written and verbal communication skills, and strong computer skills.Key Responsibilities:Organize and schedule regular field service activities for the Pest...
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Service Coordinator
3 weeks ago
Brisbane, Queensland, Australia Rentokil Initial Full timeRentokil Initial is seeking a highly organized and detail-oriented Service Coordinator to join their team in Brisbane on a full-time basis.The ideal candidate will have excellent phone etiquette, strong written and verbal communication skills, and strong computer skills.Key Responsibilities:Organize and schedule regular field service activities for the Pest...
Services Coordinator
2 months ago
Actionstep is a pioneering software-as-a-service (SaaS) company, specializing in the development and delivery of Legal Practice Management software. We are a fast-growing, dynamic business with a global customer base and team, dedicated to helping thousands of lawyers worldwide run highly successful legal practices.
Our Services TeamThe Services Team is the backbone of our organization, driving excellence in every aspect of our offerings. We're dedicated to providing unparalleled support to our clients through seamless migrations, service optimization, and ongoing assistance. By closely partnering with customers, we tailor solutions that meet their unique needs and help them achieve their goals.
Your Role as Services CoordinatorAs a Services Coordinator, you'll play a pivotal role in ensuring our team operates smoothly and efficiently. You'll coordinate implementation projects, manage services work, and handle day-to-day operations. Your ability to stay organized, multitask, and communicate effectively with various stakeholders will be key to our success. Reporting to the Manager of Services, you'll work closely with the Director of Services, Manager of Services, and Project Managers.
Key Responsibilities- Administrative Support: Organize and manage correspondence, reports, and project documents, ensuring everything is accurate and up to date. You'll streamline processes and update procedures to reflect best practices.
- Services Work Monitoring and Coordination: Monitor and assign incoming service tickets, liaise with team members, and escalate issues as needed to ensure smooth service delivery.
- Project Coordination: Assist the Project Manager in preparing documentation, scheduling meetings, drafting agendas, taking notes, and tracking project deliverables to keep everything on track.
- Relationship Management: Foster strong relationships with both internal teams and external clients through transparent, proactive communication.
- Professional Development: Continuously grow within the company, with the potential to advance into a Project Management or Services Specialist role.
- 1-3 years of experience in Office Administration, Services, or Project Coordination.
- Strong IT skills and proficiency with MS Office (Excel, PowerPoint, Word, Outlook, Teams).
- Experience working within a SaaS environment.
- Familiarity with Project Coordination or Project Management tools and methodologies (e.g., Jira, Trello, Asana).
- Prior experience in managing or coordinating service implementation or optimization projects.
- Knowledge of customer support operations or IT services management is a bonus.
- Flexible working.
- We are a team, we trust each other and we believe our best work happens when life & work is in good balance.
- Wear what you like to work.
- Take your birthday off.
- Friday afternoon socials and team building events, remote and in person.
- Relaxed and friendly team.
- Fantastic training and development opportunities.
