Serving Customers with Excellence

1 week ago

Adelaide, South Australia beBeeOpportunity Full time $69,912 - $89,542
Customer Service RepresentativeWe are a company committed to delivering innovative solutions in energy and essential services. Our mission is to create a sustainable future by investing in renewable energy sources and electrification.About the Role:We seek a resilient and empathetic individual to join our Inbound Customer Resolutions team as an Inbound Customer Resolutions Agent. As a key contributor, you will talk with customers over the phone, assessing their needs to deliver high-quality interactions and solutions tailored to each individual situation.This role includes:
  • Handling account queries and changes
  • Addressing billing inquiries
  • Resolving customer complaints
  • Selling to existing and new customers
  • Taking payments
You'll be part of a highly driven team of contact centre agents who live our values day in and day out.

You can expect:

  • A competitive salary package including superannuation benefits
  • The opportunity to earn quarterly bonuses
  • A permanent full-time role working 37.5 hours per week
  • Hybrid work arrangements including work-from-home options
  • Paid, onsite training
  • A rotational work schedule
  • Regular theme days, lunches, morning teas, awards nights, and more
  • An inclusive and diverse culture with a focus on physical and mental health
To succeed in this role, you'll need:
  • Excellent communication and problem-solving skills
  • The ability to learn new technologies and systems efficiently and accurately
  • Confidence in delivering exceptional customer service

We value diversity and welcome applicants from various backgrounds. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose.

Join us at creating a cleaner energy future.

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