Mandarin Speaking Business Development Manager with FX Experience

2 months ago

Sydney, New South Wales, Australia EBR Full time

Job Opportunity

A new opportunity has arisen for an enthusiastic Mandarin speaking Business Development Manager with FX experience to join EBR, a leading global payment and risk management solutions firm based in Sydney. You will join a specialist team offering a wide range of global payment and foreign exchange services, including foreign currency drafts, wire transfers and risk management tools.

Key Responsibilities

  • Develop and maintain client relationships with key business partners and stakeholders.
  • Identify business opportunities through prospecting and evaluating their foreign exchange needs; research and analyze to ascertain actual opportunity.
  • Identify new leads for expansion and develop new ways to grow businesses through identifying needs within the foreign exchange space.
  • Manage client relationships via CRM system and ensure all pertinent information is updated in the system.
  • Harvest sales channels within sales region as per the regionalized strategy and target markets. This activity includes, but is not limited to: business networking, exhibitions, and specific sponsorship events.
  • Sell client's solution using a consultative approach, namely following a 5-step sales process to understand fully the client's needs, present solutions based on these needs, and fully explain the company's value proposition and online platform.
  • Manage client onboarding in line with regional requirements and complete full customer handover as per Sales to RMT handover process.
  • Ensure all internal processes and SLAs are followed to ensure exemplary customer experience; escalate issues to appropriate manager and follow up on all required actions.
  • Maintain quality service by establishing and enforcing organization standards.
  • Maintain professional and technical knowledge by benchmarking state-of-the-art practices, attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
  • Contribute to team effort by accomplishing related results as needed.
  • Conduct extensive market research to have an understanding of how a brand can be positioned in a certain industry. This involves keeping track of competitors' product developments and marketing strategies, as well as identifying purchase patterns and emerging trends.
  • Review spending habits, marketing efforts, values, and risk as well as analyze current business practices to identify where clients can make a substantial difference.
  • Report weekly sales numbers to Regional Manager and update team on performance.
  • Adhere to the performance criteria as outlined in the Sales Scorecards.

Requirements

  • Excellent communication skills both verbal and written.
  • Ability to speak fluent Mandarin is a must
  • Professional approach to prospective clients coupled with active listening skills and an inquisitive nature.
  • Ability to work as part of a team towards specific sales goals.
  • University or college degree.
  • Proficiency in Microsoft Office products, Excel databases, and CRM systems.
  • Previous experience in outbound B2B phone marketing or sales.
  • Substantiated interest in FX services and products, the foreign exchange markets, and the SME business sector.
  • Ability to navigate corporate structures to identify decision makers.
  • High degree of self-motivation and focus as well as effective organizational and time management skills.

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