Medical Office Coordinator
1 month ago
About this role
We are seeking a highly skilled and organized Medical Receptionist/Contact Centre Agent to join our team at I-MED Radiology Network. As a dual role, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical environment.
Key Responsibilities:
- Manage appointment bookings, cancellations, and rescheduling with accuracy and efficiency.
- Provide empathetic support and guidance to patients over the phone, ensuring their needs are met and concerns are addressed.
- Collaborate with our clinical team to ensure smooth clinic operations and maintain patient records.
- Answer incoming calls promptly and professionally, providing accurate information and resolving patient inquiries.
- Document call details accurately in our system and contribute to meeting service level targets.
Requirements:
- Prior experience in medical reception or call centre roles is advantageous.
- Excellent communication skills (both verbal and written) and proficiency in using phone systems and basic computer applications.
- Ability to multitask, with strong organizational skills to effectively work in a fast-paced environment.
- Empathy and patience when dealing with patients over the phone.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for growth within our expanding healthcare network.
- Supportive team environment, comprehensive training provided setting you up for success.
About Us:
I-MED Radiology Network's team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology, our innovative systems, and our imaging and diagnosis.
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