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Retail Operations Supervisor

2 months ago

Narre Warren, Victoria, Australia Krispy Kreme Full time

At Krispy Kreme, we are dedicated to fostering a vibrant workplace that encourages creativity and individuality. We are seeking innovative individuals who can contribute to our mission of delivering delightful experiences to our customers while cultivating an environment where our team members can thrive.

As a Team Performance Leader, you will serve as a guiding example for your team. Your role is crucial in driving the success of Krispy Kreme by leading proactively, offering mentorship, providing training, and empowering your team to reach their utmost potential in every aspect of their responsibilities.

What we offer:

  • Employment with a globally recognized brand that promotes a dynamic, fast-paced atmosphere with opportunities for growth and development.
  • Competitive compensation, a positive work culture, and a commitment to diversity and inclusion.
  • Comprehensive training and experience in fundamental small business management principles.
  • Development of skills in areas such as personnel management, utilization of management systems, and opportunities for obtaining relevant training and certifications.
  • Enjoyable perks including complimentary doughnuts, beverages, and merchandise discounts.

Key Responsibilities:

  • Ensure compliance with Quality, Safety, and Environmental standards.
  • Enhance team performance through coaching, constructive feedback, and training facilitation.
  • Utilize Krispy Kreme systems to manage food safety and compliance as per the guidelines established by your supervisor.
  • Lead your team to ensure timely completion of assigned tasks in accordance with Krispy Kreme standards.
  • Address customer feedback professionally, adhering to Krispy Kreme policies and procedures.
  • Manage cash handling processes in line with established security protocols.
  • Oversee product quality intended for customers and communicate any quality, timeliness, or suitability issues to your supervisor.
  • Manage on-shift components to achieve sales, labor, and material targets as directed by your supervisor.
  • Act as the 'Store Champion' as directed to lead promotional activities, local marketing initiatives, and in-store events.

What you bring:

  • A confident, passionate, and enthusiastic approach to customer service and the Krispy Kreme brand.
  • Strong communication skills for effective coaching, feedback delivery, and clear instruction to your team.
  • The maturity and integrity to work independently while following instructions when necessary.
  • The ability to manage competing priorities and meet deadlines effectively.
  • Resourcefulness in problem-solving and seeking assistance when needed.
  • Flexibility in shift availability across various time periods.