Floor Manager

4 days ago

Lidcombe, Australia Next Gen Talent Full time
Job Title: Floor Manager

We are seeking a highly motivated and experienced Floor Manager to join our team at Next Gen Talent. As a key member of our retail team, you will be responsible for driving sales and leading our team to achieve exceptional results.

Key Responsibilities:
  • Drive a selling culture to exceed KPIs and consistently raise the performance and capability of your team through coaching and supporting their growth and development.
  • Assign tasks to employees, ensure they're properly trained, and manage their schedules.
  • Handle customer inquiries, resolve complaints, and ensure a positive shopping experience.
  • Monitor stock levels, organize displays, and coordinate with the purchasing department to restock items.
  • Implement promotional displays, arrange products to maximize sales, and ensure proper signage.
  • Enforce safety protocols, ensure cleanliness standards are met, and address any hazards.
  • Monitor sales metrics, identify trends, and implement strategies to increase revenue.
  • Address any issues that arise on the floor, such as equipment malfunctions or staffing shortages.
  • Ensure compliance with health and safety regulations, as well as store policies and procedures.
  • Serve as a liaison between upper management and floor staff, conveying directives and providing feedback.
  • Provide ongoing training to employees, identify areas for improvement, and foster a positive work environment.
Requirements:
  • Previous retail management experience across areas of managing profit and loss, sales forecasting, people management & training, stock control, and visual merchandising.
  • Confident decision-making and the ability to react quickly in diverse situations.
  • Leadership and staff management experience.
  • Excellent written and verbal communication skills.
  • Proficiency in using Microsoft Office Suite to interpret and input data for daily reporting.
  • Passion to maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.
  • Drive for results with a history of exceeding sales targets and KPIs.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced retail professional looking for a new challenge, please submit your application.

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