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Retail Operations Manager

2 months ago

Lidcombe, Australia Next Gen Talent Full time
Job Title: Floor Manager

We are seeking a highly motivated and experienced Floor Manager to join our team at Next Gen Talent. As a key member of our retail team, you will be responsible for driving sales, leading a team, and ensuring exceptional customer experiences.

Key Responsibilities:

  • Drive sales growth and exceed KPIs through effective coaching and team development
  • Assign tasks, train, and manage employee schedules to ensure seamless store operations
  • Handle customer inquiries, resolve complaints, and maintain a positive shopping environment
  • Monitor stock levels, organize displays, and coordinate with the purchasing department
  • Implement promotional displays, arrange products for maximum sales, and ensure proper signage
  • Enforce safety protocols, maintain cleanliness standards, and address hazards
  • Monitor sales metrics, identify trends, and implement strategies to increase revenue
  • Address floor issues, such as equipment malfunctions or staffing shortages
  • Ensure compliance with health and safety regulations and store policies
  • Serve as a liaison between upper management and floor staff, conveying directives and providing feedback
  • Provide ongoing training to employees, identify areas for improvement, and foster a positive work environment

Requirements:

  • Previous retail management experience, with a focus on profit and loss, sales forecasting, people management, stock control, and visual merchandising
  • Confident decision-making and the ability to react quickly in diverse situations
  • Leadership and staff management experience
  • Excellent written and verbal communication skills
  • Proficiency in using Microsoft Office Suite for data interpretation and input
  • Passion for maintaining a strong and positive culture, with a focus on employee recognition and development
  • Drive for results, with a history of exceeding sales targets and KPIs

About Next Gen Talent:

We are a dynamic retail company committed to delivering exceptional customer experiences. Our team is passionate about providing a positive and inclusive work environment, where employees can grow and develop their skills.