
Life Enrichment Specialists
2 days ago
Empowering Lives with Exceptional Support
The Heart to Hold Foundation offers a range of high-quality, personalised support services including supported housing, respite care, and intensive assistance for individuals with disabilities.
Our goal is to empower participants under the NDIS to realise their aspirations for a fulfilling life by providing exceptional support services.
We are dedicated to delivering a high-standard service that is adaptable and tailored to individual requirements. We achieve this by eliminating obstacles, expanding choices, fostering skill development, and advocating for systemic improvements, thereby enabling individuals to pursue their personal objectives and realise their vision of a fulfilling life.
We facilitate the connection between individuals with disabilities and the wider community, while also enhancing the capabilities of the individuals themselves and their support networks to pursue more enriching and meaningful goals.
Duties and Responsibilities:
- Perform Specialist Support Coordination to assist participants in implementing their NDIS plans.
- Coordinate services in participants' NDIS plans, including managing complex multi-disciplinary teams.
- Deliver high-quality services in a timely manner, including mandatory reporting to the NDIA and meeting our organisation's code of conduct.
- Provide advice and consultation with participants, their families, and other stakeholders in response to complex and challenging situations.
- Develop action plans following consultation with participants, their families, and other stakeholders to resolve challenges arising from complexity.
- Provide support and advice to other support coordinators in relation to support coordination delivery.
- Liaise and collaborate with key stakeholders to establish mutual goals of coordinating service delivery for participants.
- Facilitate and participate in meetings with the team, including supervision and de-briefing support.
- Prepare comprehensive reports in conjunction with relevant stakeholders.
- Contribute to the maintenance of registers, reporting systems, and client records, ensuring the need to adhere to matters of confidentiality and diversity within a sensitive environment.
- Network and build the profile of the organisation as a Specialist Support Coordinator service provider.
- Maintain accurate and complete records of your work activities in accordance with legislative requirements and organisational policies and procedures.
- Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and organisational occupational health and safety (OHS) policies and procedures.
- Ensure services are delivered within organisational policies and procedures, legislative requirements, and meet the relevant service standards.
Additional responsibilities may be required based on organisational needs.
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