Automotive Customer Engagement Specialist

6 days ago

Ipswich, South Dakota, Australia beBeeCustomerExperience Full time $60,000 - $80,000
Customer Experience Ambassador

Our team is seeking an experienced Customer Relations professional to join our Service department. As a key member of the team, you will be responsible for delivering exceptional customer experiences through efficient and timely communication.

The ideal candidate will possess excellent interpersonal skills, with the ability to stay calm and patient in high-pressure situations. You will also have a strong knowledge of the Automotive Industry and be able to empathize with customers.

We are looking for someone who can work effectively in a fast-paced environment, prioritize tasks, and meet service deadlines. Your active listening skills and ability to resolve conflicts will ensure that we provide a seamless experience for our valued customers.

Key Responsibilities:

• Communicate with customers via various channels including phone, email, and text.

• Resolve customer enquiries or liaise with the relevant team members to find a solution in an effective and timely manner.

• Perform administration tasks such as data entry, filing, and updating customer information when required.

• Achieve Customer Service KPIs.

• Keep customers up to date on the servicing of their vehicle or parts.

• Liaise with the team to ensure jobs are completed within the allocated time.

• Obtain accurate pricing and prepare invoices.

• Handle complaints and ensure prompt issue resolution.

• Review and Maintain OCP.

• Assist with OEM Customer Survey Scores – NPS.

• Report on Customer Survey Scores and review commentary daily.

Benefits:

• Competitive remuneration package with uncapped earning potential.

• Support from an experienced team and dedicated Manager.

• Access to ongoing professional development and career progression within a national leading organisation.

• Discounted health insurance and employee purchasing policy for finance, insurance, and vehicles.

• Employee Assistance Program – coaching.

Requirements:

• Strong knowledge of the Automotive Industry.

• Excellent communication and interpersonal skills.

• Ability to stay calm and patient in high-pressure situations.

• Active listening skills.

• Ability to prioritize tasks and meet service deadlines.

• Experience in administration and customer service.

• Data entry and invoicing experience.

• Microsoft Office skills.

• If you believe you possess the skills and experience we are looking for, please apply with your cover letter and resume outlining relevant experience.

],

  • Automotive Customer Service Specialist

    1 week ago

    Ipswich, South Dakota, Australia beBeeCustomerCentricity Full time $90,000 - $120,000

    Service Position DescriptionThe Service Representative role involves being the main point of contact between the Dealership and customers for repair and maintenance services.This position offers a dynamic and fulfilling experience requiring a professional approach, passion, and eagerness to deliver exceptional customer service.As a Service Representative,...

  • Automotive Technician

    1 week ago

    Ipswich, South Dakota, Australia beBeeMechanic Full time $80,000 - $120,000

    Job Title: Automotive TechnicianWe are seeking a skilled Automotive Technician to join our team. As an Automotive Technician, you will be responsible for performing diagnostics, maintenance, and repair work on vehicles.This is a full-time on-site role, working directly with customers and as part of a team in a fast-paced automotive environment.Key...

  • Automotive Sales Executive

    11 hours ago

    Ipswich, South Dakota, Australia Gattonauto Full time

    Potential of 110k plus more if you drive itAutomotive Sales Executive – 20 to 30 per month. High Earning Potential & Career GrowthJoin a Global Award-Winning DealershipAre you a top-performing closer looking for your next challenge? Do you thrive in a fast-paced, high-reward environment? If so, this is your opportunity to take your career to the next...

  • Excellent Customer Engagement Role

    2 weeks ago

    Ipswich, South Dakota, Australia beBeecustomerexperience Full time $28,250

    Customer Experience SpecialistThis is an exceptional opportunity for a motivated individual to support our Retail Branch Manager in delivering outstanding customer experiences. We're seeking someone who can contribute to driving sales growth and improving customer satisfaction.As Customer Experience Specialist, you will be responsible for ensuring that...

  • Customer Relations Consultant

    7 days ago

    Ipswich, South Dakota, Australia A.P. Eagers Limited Full time

    Add expected salary to your profile for insightsLocated inBundamba, Ipswich, Boettcher Motors have a rare and exciting opportunity for anexperienced Customer Relations Consultant to join the well-established Service team. As part of the team at the forefront of Customer Care, your vital role is to ensure our valued customers are receiving a first-class...

  • Excellent Customer Engagement Opportunity

    1 week ago

    Ipswich, South Dakota, Australia beBeeCustomerService Full time $60,000 - $115,000

    Transforming customer experiences is at the heart of this pivotal role.About the Opportunity:Our goal is to deliver exceptional service standards for every customer, whether in person, over the phone or online.Key Responsibilities:Maintain a strong focus on health and safety to ensure your own well-being and that of your colleagues and customers.Provide...

  • Customer Sales

    1 week ago

    Ipswich, South Dakota, Australia Repco Full time

    Customer Sales & Service - Repco West Ipswich - Full TimeRepco West Ipswich, Queensland, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Sales & Service - Repco West Ipswich - Full Time role at RepcoCustomer Sales & Service - Repco West Ipswich - Full TimeRepco West Ipswich, Queensland, Australia1 day ago Be among the first 25...

  • Automotive Service Specialist

    1 week ago

    Ipswich, South Dakota, Australia beBeeService Full time $70,000 - $104,000

    Job Title OverviewThe Service Advisor role is an ideal opportunity for a motivated individual to join our team and contribute to the success of our organisation.This position requires strong communication skills, attention to detail and the ability to work effectively in a fast-paced environment.We are looking for a candidate who can provide exceptional...

  • Customer Solutions Specialist

    1 week ago

    Ipswich, South Dakota, Australia Probe Group Full time

    About the roleWe're looking for multiple Customer Solutions Specialists to join our Springfield Contact Centre on a Full-Time basis who understand that every interaction can make a real difference in a person's life. You will be part of a team where you connect with meaningful work, collaborate to solve challenges, celebrate successes, foster continuous...

  • Customer Solutions Specialist

    7 days ago

    Ipswich, South Dakota, Australia Theprobegroup Full time

    Customer Solutions Specialist page is loadedCustomer Solutions SpecialistApply locations Springfield QLD Australia posted on Posted 27 Days Ago time left to apply End Date: July 31, days left to apply) job requisition id JR12126At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good...