
Customer Experience Advisor
2 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Officer to join our team. The successful candidate will be responsible for delivering exceptional customer service, identifying and supporting customers to explore their current and future financial needs.
The role involves undertaking transaction activities for customers, educating them on using digital banking solutions, and conducting needs-based conversations to generate opportunities in personal banking and lending.
Key Responsibilities:
- Provide timely and effective resolution to customer queries and complaints
- Develop and maintain strong relationships with customers through regular communication and follow-up
- Identify and pursue sales opportunities to meet or exceed sales targets
- Collaborate with internal stakeholders to ensure seamless delivery of products and services
Requirements:
- 2+ years of experience in a customer-facing role
- Proven track record of delivering excellent customer service
- Strong communication and interpersonal skills
- Able to work in a fast-paced environment and adapt to changing priorities
What We Offer:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative team environment
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