Customer Experience Advisor

1 week ago

Gold Coast, Queensland, Australia Mazda Full time

**Be part of a growing Dealership**:

- ** Join a group that continues to grow and expand in the Auto industry**:

- ** Ongoing development and mentoring both in house**

Join **Southport Mazda** and become an important member of our professional and friendly team. Experience our world standard facilities, on-going training, great team spirit, plus amazing lifestyle. Be part of a company large enough to reward ability and personal enough to care.

We are now looking for enthusiastic, customer-focused individual to join our Service Department and help us continue to deliver exceptional service to our valued customers.

Are you someone who thrives in creating memorable experiences? Do you have a passion for customer service and a natural ability to greet customers with a wow factor? Want to be part of a friendly, supportive team? If you're enthusiastic, dedicated, and ready to go the extra mile for both customers and teammates, we want you to join our team

**About the position**:

- Ensure every Mazda experience is memorable, and our customer experience is maximised
- First point of contact for our customers, ensuring every interaction is positive, engaging, and leaves a lasting impression
- Meet and greet customers on the driveway
- Calling customers to ensure they received an exceptional experience
- Problem solve any issues or direct to the relevant person

**About you**:

- Strong understanding of how to deliver the Ultimate Customer Experience (UCX)
- 2 years customer service experience, ideally in an automotive or service-oriented industry where you've demonstrated your ability to handle calls with energy, empathy, and professionalism. Going above and beyond to meet customer needs and exceed expectations is second nature to you
- Strong communication skills, both verbal and written, with an ability to engage with a wide range of customers
- Excellent problem-solving abilities, especially in addressing customer concerns and feedback
- Strong attention to detail, ensuring customer interactions are smooth, efficient, and impactful
- Ability to work well within a team, collaborating effectively with Service Advisors and management. You'll be part of a fun, dynamic team, and we need someone who is ready to collaborate, contribute, and support their colleagues to ensure our customers receive the best service possible
- An enthusiastic, warm, and friendly demeanour—whether you're picking up the phone or greeting someone in person, we want you to always bring that wow factor
- Your "can-do" attitude and work ethic will ensure that you're a standout in our team

**Benefits**:

- A company culture focused on creating amazing experiences for both customers and staff
- Free Titans tickets for home games
- Quarterly and annual awards and recognition for high achievers
- Discounted Bupa Private Health Insurance
- Employee Assistance Program (EAP)
- Exclusive discounts with our Samsung Partnership Program
- Discounted Gym memberships

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