Expert Property Damage Resolution Specialist

7 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $90,000 - $120,000
Job Opportunity

We are seeking an experienced professional to fill the position of Customer Experience Consultant, assisting clients in New Zealand with property damage claims.

This role offers the opportunity to build strong connections with customers, ensuring they receive the highest level of customer experience. You will support the end-to-end management of their claim, working closely with our insurance partner.

Key Responsibilities:
  • Manage inbound and outbound calls to resolve customer inquiries and concerns related to property damage.
  • Liaise with suppliers and repairers to validate, assess, and repair property insurance claims.
  • Accurately record detailed customer interactions and process account information.
  • Manage customer expectations regarding their insurance and claim process effectively.

Required Skills and Qualifications:
  • Possess a genuine passion for customer service and helping others.
  • Demonstrate confidence in taking ownership of calls to problem-solve.
  • Exhibit a high degree of patience and empathy for others in challenging situations.
  • Able to multitask and manage time efficiently without compromising service levels.
  • Team player, working collaboratively to exceed expectations.
  • Flexible and adaptable, welcoming change.
  • A willingness to learn new concepts.

Benefits:
  • A fun, friendly, and supportive team environment.
  • Rewards & Recognition including VIP tickets events, prizes, End of Year parties, Annual Ping Pong Tournament, and more.
  • Career progression; work your way up and across the business.

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