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Customer Service Representative

2 months ago

Liverpool, Australia Belgravia Leisure Full time

About the Role

At Belgravia Leisure, our Customer Service Officers are the face of our business, providing exceptional services to our members, casual users, and potential new members. This is a casual role for weekends, with varying hours.

Key Responsibilities

  • Deliver outstanding customer service to all customers, both in person and over the phone
  • Apply sound cash handling principles and utilize Point of Sale (POS) systems
  • Provide information and sell memberships to customers inquiring about memberships
  • Promote our services and programs to customers and accept bookings and enrolments
  • Develop and maintain positive working relationships with customers
  • Promote good public relations at all times
  • Ensure the centre's opening and closing procedures are followed

Requirements

  • Positive, friendly, and energetic work style
  • Computer literacy and familiarity with software packages and point of sale systems
  • Experience in the leisure industry is desirable
  • Current First Aid Certificate (Workplace Level 2)
  • Current CPR Certificate
  • Police Check
  • Working with Children Check

What We're Looking For

We're seeking a candidate with a friendly attitude and a customer service mindset. Previous experience in a similar role is desirable, but not essential.