Customer Service Representative
2 weeks ago
The Role
At Belgravia Leisure, our Customer Service Officers are the backbone of our operations, providing exceptional services to our members, casual users, and potential new members. This is a casual role for weekends, with varying hours.
Key Responsibilities
- Deliver first-class customer service to all customers, both in person and over the phone.
- Apply sound cash handling principles and utilize Point of Sale (POS) systems.
- Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews.
- Promote the centre's services and programs to customers and accept customer bookings and enrolments.
- Develop and maintain good working relationships with customers.
- Promote and exercise good public relations at all times.
- Open and close the centre in accordance with security and safety procedures.
Requirements
- Positive, friendly, helpful, and energetic work style.
- Computer literacy, familiarity with software packages, and point of sale systems.
- Experience in the leisure industry is desirable.
- Current First Aid Certificate (Workplace Level 2).
- Current CPR Certificate.
- Police Check.
- Working with Children Check.
What We're Looking For
Candidates with a friendly attitude and a customer service mindset are encouraged to apply. Previous experience in a similar role is desirable but not essential.
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