Dedicated Mechanical Support Engineer

2 weeks ago


Melbourne, Victoria, Australia HOBAN Recruitment Full time

Based in Melbourne, our client is a leading player in the industrial manufacturing and engineering solutions sector.

We are seeking a highly motivated individual to enhance our technical support team.

As a Level 1 Technical Support Mechanical Engineer, you will be responsible for providing exceptional customer service and technical support to clients primarily within the Japanese time zone.

Main Responsibilities:

  • Serve as the primary point of contact for customer inquiries and technical support.
  • Deliver troubleshooting and technical solutions to customers, ensuring high levels of satisfaction.
  • Collaborate with engineering teams to resolve complex issues.
  • Maintain accurate records of customer interactions and technical issues.
  • Ensure timely follow-up and resolution of customer queries.
  • Perform additional duties as requested by management.

Qualifications:

  • Bachelor's degree in Mechanical Engineering or a related field.
  • Proficiency in Japanese (both written and spoken) is essential.
  • Demonstrated problem-solving skills and a customer-centric mindset.
  • Full working rights in Australia (PR, Partner, Citizen etc).
  • Previous experience in technical support or engineering is advantageous.

What We Offer:

  • A competitive salary package of approximately $85,000 per annum, commensurate with experience.
  • The opportunity to work in a collaborative and supportive environment.
  • Professional development and career advancement opportunities.

About Our Client:

A dynamic company dedicated to delivering high-quality products and services.

If You're Passionate About:

Providing excellent customer support and resolving technical issues, we'd love to hear from you.



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