Patient Service Coordinator
4 days ago
As an Administrative Support Professional at our Rehabilitation Hospital, you will play a vital role in providing support and assistance to patients and their families within the ward.
Key Responsibilities- Managing patient admission and discharge processes to ensure optimal bed management and utilization.
- Coordinating incoming and outgoing calls to the ward.
- Providing timely and accurate information to queries by patients, visitors, other staff, and departments.
- Collaborating with medical staff, colleagues, patients, and visitors to ensure a seamless hospital experience for patients.
- Compiling and managing patient admission papers and clinical notes.
- Booking patient appointments and transport arrangements.
- An effective administrative professional with a strong focus on client care and customer service excellence.
- Excellent communication and interpersonal skills with a strong customer service orientation.
- Intermediate-advanced skills utilizing Microsoft Office suite with high accuracy in data entry.
- Strong time management and organizational skills with ability to multitask effectively.
- Certificate in Medical Terminology is highly regarded.
- A professional and approachable disposition with ability to work within a team environment.
- Willingness to learn and adapt to new concepts with ease.
- Previous experience using Patient Information Systems (e.g. Meditech) and hospital mainframe systems is advantageous.
Our 90-bed rehabilitation hospital provides inpatient and day rehabilitation services in Melbourne's eastern suburbs.
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