Technical Expert

1 week ago

Mandurah, Western Australia beBeeSpecialist Full time $102,400 - $139,200

IT Support Specialist

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We are seeking an experienced IT support specialist to provide remote and on-site technical assistance to our customers. As part of a small team, you will be exposed to various aspects of the business and have opportunities for growth and professional development.

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The Role:

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You will be responsible for resolving technical hardware and software issues, supporting local and external networks and network hardware, and documenting all support requests within a ticketing system.

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Duties include:

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  • \
  • Diagnosing and resolving technical hardware and software issues\
  • Supporting local and external networks and network hardware\
  • Documenting all support requests within a ticketing system\
  • Installing and configuring desktop computer hardware and software systems and printers\
    • \

Requirements:

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  • A minimum of 3 years' experience in a similar role\
  • Previous MSP experience considered a significant advantage\
  • Ability to demonstrate exposure to relevant ICT technologies\
  • Good written and verbal communication skills\
  • High level of customer service experience\
  • A current driver's license\
  • Experience working with Microsoft technologies\
  • Ability to work independently as well as part of a team\
    • \

What we need from you:

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A resume outlining your past work history, education, and training.

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Benefits:

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  • Employee discount\
  • Overtime pay\
  • Penalty rates\
    • \

Experience:

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A minimum of 3 years' experience in IT.

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Licence/Certification:

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A current driver's license.

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Work Authorisation:

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Valid for Australia.

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Work Location:

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In-person.

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