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Customer Success Associate

3 weeks ago

Williamstown, South Australia beBeeCustomer Full time $63,000 - $86,000
About the Role

As a Customer Success Associate, you will be the primary point of contact for our customers, responsible for delivering exceptional service and building long-lasting relationships.

Responsibilities:
  • Engage with customers to understand their needs and preferences, providing tailored solutions to meet their goals.
  • Support customers in using digital banking platforms and services, ensuring they have the necessary skills and confidence to navigate online banking.
  • Serve as the face of the organization, handling customer inquiries, transactions, and paperwork while maintaining a risk-aware mindset.
  • Participate in ongoing training and development opportunities to enhance your skills and contribute to the growth of the organization.
  • Cultivate strong relationships with customers, colleagues, and the community, fostering a positive work environment and promoting the values of the organization.
What You'll Bring
  • Experience in a customer-facing role, with a proven track record of achieving targets and delivering high-quality service.
  • Strong attention to detail and analytical skills, with the ability to ensure secure and accurate transactions.
  • Excellent communication and interpersonal skills, with the capacity to effectively engage with customers, colleagues, and stakeholders.
  • A passion for understanding and communicating the value proposition of the organization, with a drive to promote its unique offerings.
  • A collaborative mindset, with the ability to work effectively within a team environment to achieve shared goals.
Benefits
  • Access to comprehensive health and wellbeing programs, including discounted gym memberships, private health insurance options, and an Employee Assistance Program (EAP) for employees and their immediate family members.
  • Opportunities for professional growth and development through our corporate university, BEN U.