Expert Customer Experience Leader Wanted

2 days ago

Brisbane, Queensland, Australia beBeeTechnical Full time $76,515 - $78,000
Customer Service Operations Manager Role

We are seeking a seasoned and dynamic leader to oversee and elevate our customer service operations, focusing on managing the entire customer journey for knowledgeable B2B clients in a technical industry.

Key Responsibilities:
  • Lead, mentor, and motivate a team of customer service specialists, fostering high performance, continuous improvement, and technical knowledge sharing.
  • Manage the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Provide daily direction, constructive feedback, and coaching to ensure your team handles complex technical inquiries and provides accurate, expert advice.
  • Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
  • Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
Qualifications & Skills:
  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
  • Bachelor's Degree or Equivalent.
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
  • A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
How To Apply:

If you are a strategic leader passionate about driving customer excellence in a technical field, submit your resume and cover letter outlining your suitability for this role.

  • Customer Experience Expert

    6 days ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time $80,000 - $125,000

    Customer Experience ExpertWe are seeking a Customer Experience Expert to join our CX design team. As a key member of this team, you will play a crucial role in delivering complex customer experience initiatives that support our business strategy goals.Our team works closely with colleagues in Customer Research, Data Analytics, Digital Sales, Digital...

  • Customer Experience Leaders

    2 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $52,000 - $78,000

    Lead Customer Experience ManagerWe are seeking a dynamic professional to take on the role of Lead Customer Experience Manager in our newly launched store in Queensland.This is an exceptional opportunity for a passionate leader who wants to make a lasting impact and deliver outstanding customer experiences. As a key member of our team, you will play a vital...

  • Experienced Customer Experience Leader Wanted

    7 days ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time $90,000 - $99,900

    Customer Experience LeaderAbout the RoleWe are seeking an experienced professional to lead our customer experience team in Brisbane Metro region. As a Customer Experience Leader, you will be responsible for creating an unforgettable customer experience in store.Key ResponsibilitiesThis role involves:Providing operational and sales focused expertise to ensure...

  • Customer Service Expert Wanted

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $50,000 - $85,000

    Customer Service Expert WantedWe're seeking an experienced Customer Service professional to provide exceptional phone and email support, sales, and assistance to domestic clients.Key Responsibilities:Deliver top-notch customer service, sales, and support via phone and email.Maintain strong relationships with customers through proactive communication.Respond...

  • Customer Experience Leader

    7 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time

    Job DescriptionWe are seeking an experienced and dynamic customer service professional to lead and elevate our client's customer service operations.This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to...

  • Customer Experience Leader

    4 days ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time $60,000 - $80,000

    Job Title: Customer Experience LeaderAs a Customer Experience Leader, you will oversee the delivery of exceptional customer experiences in retail settings. Your leadership skills and ability to connect with customers will shape memorable moments nationwide.About The RoleExperience in fast-paced retail, hospitality, or customer-facing environments is...

  • Customer Experience Specialist

    4 days ago

    Brisbane, Queensland, Australia beBeeCommercial Full time $80,000 - $120,000

    Commercial Support SpecialistWe are seeking a highly skilled Commercial Support Specialist to join our dynamic national team.This role is ideal for a customer experience focused individual with a strong sales support/administration background who wants to make a real impact in the industry.You will be responsible for delivering exceptional account...

  • Customer Experience Expert

    8 hours ago

    Brisbane, Queensland, Australia beBeeLoyalty Full time $60,000 - $90,000

    Customer Loyalty Specialist">In this role, you will be responsible for handling inbound customer calls with empathy and expertise.">You will enhance customer loyalty by delivering top-notch, personalised solutions, identify and address the root causes of customer concerns, and collaborate with colleagues to ensure comprehensive customer support.">Key...

  • Customer Experience Leader

    2 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $80,000 - $120,000

    Customer Experience LeaderAs a highly motivated and results-driven leader, you will take on the challenge of delivering exceptional customer experiences and driving business growth. You will be responsible for managing inventory, creating a welcoming environment, and providing outstanding customer service.You will work closely with the Store Manager to...

  • Culinary Expert Wanted

    2 days ago

    Brisbane, Queensland, Australia beBeeCulinary Full time $48,000 - $62,000

    Culinary Expert WantedWe're seeking a skilled Culinary Expert to join our team.Key Responsibilities:Deliver exceptional culinary experiences for our clients.Prepare and serve high-quality food in a fast-paced environment.Provide outstanding customer service and maintain a clean and safe kitchen space.Requirements:Prior experience in a similar culinary...