Technical Support and Training Specialist

3 days ago


Gold Coast, Queensland, Australia Snap-On Tools Full time

Snap-On Tools is seeking a Technical Support and Training Specialist to manage the customer service and technical services for the organization. The successful candidate will oversee a team of representatives providing coaching and guidance, as well as develop and implement training programs.

Job Description

This position involves:

  • Managing a team of customer support and technical support representatives.
  • Developing and implementing training programs to enhance team performance.
  • Establishing goals and metrics for the support function and measuring team performance.

A bachelor's degree in business or a related field is preferred, as is knowledge of the automotive industry.



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