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Toowoomba Front Desk Coordinator

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Toowoomba, Queensland, Australia beBeeHospitality Full time $50,000 - $70,000

Guest Service Agent Opportunity in Toowoomba

We are seeking a skilled hospitality professional to join our team at Central Apartment Group in Toowoomba. This is a casual position with up to 25 hours of work per week.

About Us:

Our group operates a national chain of apartment hotels across Australia. Our philosophy focuses on creating a 'home away from home' environment where customers can relax and enjoy affordable comfort.

We are looking for candidates with a genuine passion for providing exceptional customer service, excellent communication skills, and attention to detail. Previous experience as a receptionist or in hotel front office management is highly regarded but not essential.

The Ideal Candidate:

Must be friendly, approachable, and possess strong organisational skills. Must have knowledge of RMS systems and hotel procedures. Flexibility to work varied shifts including evenings and weekends is required. A positive attitude and ability to work under pressure are essential.

Responsibilities:

Key Responsibilities:

Assisting with reservations from initial contact through check-out

Providing exceptional customer service

Working collaboratively with colleagues to achieve hotel goals

Developing a keen eye for detail in service and facility management

Taking pride in your work and delivering high-quality results

Requirements:

Essential Skills:

Able to provide professional communication over the phone

Familiarity with computer software such as Word and Excel

Patient and able to meet deadlines

Attention to detail and a professional presentation

Organisational skills and ability to multitask