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Contact Centre Representative

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerExperience Full time $55,000 - $70,000
Job Description:

As a key member of our team, you will have the opportunity to work closely with our Sales Managers, Sales Consultants, Marketing Team, and Village Managers. Your primary responsibility will be to provide exceptional customer service to enquiring clients. This involves providing advice, answering questions, and actively promoting our values in all customer correspondence, both written and verbal.

Required Skills and Qualifications:
  • Minimum of 2 years of experience in a contact centre environment
  • Demonstrated understanding of the retirement and care sector is preferred
  • Ability to develop strong working relationships and resolve client complaints
  • Understanding of marketing segments and ability to apply this knowledge to lead nurturing
  • Strong working knowledge of Salesforce is highly regarded
Benefits:

We prioritise the wellbeing of our team members, offering initiatives such as safety training, wellness challenges, mental health programs, and a free annual flu vaccination. Our dedicated learning and development team provides support for personal and professional growth through training programs. We also offer a free, confidential Employee Assistance Program for employees and their families for work-related and personal issues.

Our Organisation:

Our company is a leading private owner, operator, and developer of retirement villages. We are focused on creating thriving communities where older Australians live the life they choose in their own homes. Our continuum of care model and diverse accommodation options cater to different needs, including independent living, home care services, and on-site higher acuity care facilities. With customers at the centre, a positive culture, and an ambitious growth strategy in a rapidly expanding sector, we are an employer of choice for individuals seeking to make a difference.