Senior Food Retail Team Lead

1 week ago

Sydney, New South Wales, Australia beBeeRetail Full time $80,000 - $110,000

About the Role

We are seeking a Senior Food Retail Team Lead to join our team in David Jones Food Halls. As a key member of our retail team, you will be responsible for delivering an exceptional customer experience and achieving sales targets.

As a Senior Food Retail Team Lead, you will have a strong passion for food and excellent customer service skills. You will be responsible for leading a team of sales consultants and working closely with suppliers to ensure that we provide our customers with the highest quality products.

Key Responsibilities:

  • Provide exceptional customer service at all times, ensuring a memorable and meaningful experience in our store.
  • Help build the customer base through high levels of customer service and provide extensive product knowledge.
  • Meet monthly sales budgets, achieving targets on all levels with the objective of increasing revenue and exceeding expectations.
  • Build resilient teams through strong communication, regular training, motivation, and a sense of fairness and team spirit, maintaining professionalism at all times.
  • E nsure the store is clean and looking its best at all times, and work areas, machinery, furniture, utensils, equipment are cleaned and well maintained.
  • Work within our quality assurance standards.
  • Manage all movements of incoming/outgoing goods and ensure accuracy in transfers, purchases, and invoices.
  • Maintain pricing and POS – invoicing through bar-coding procedures to be monitored; monitoring prices of other local retailers to ensure market competitiveness.
  • Ensure products on shelves are labeled correctly and complete regular cycles of stock-takes.
  • Follow company processes for month end requirements.
  • Manage used-by and/or best before dates in the store through stock rotation and management.
  • Operate POS registers and ensure banking processes are completed and accurate.
  • Daily banking to be reconciled and secure.

Requirements

To be successful in this role, you will need:

  • Prior experience in food retail will be viewed favourably.
  • Experience in customer service-oriented roles.
  • POS experience is an advantage.
  • Intermediate to advanced Microsoft office skills (Word, Excel, PowerPoint, and Outlook).
  • Strong work ethic with weekend availability.
  • Organisational and time management capabilities with a focus on multitasking and reprioritising.
  • Excellent communication, both written and verbal.
  • Ability to work autonomously and meet deadlines.
  • Positive attitude, proactive, and shows initiative and works well under pressure.
  • A can-do, team-focused attitude is essential for success.
  • Strong interpersonal skills – ability to liaise confidently with customers and team members – excellent customer service skills.
  • Attention to detail – Accurate key entry skills.

The Benefits

We offer a range of benefits to support your career growth and wellbeing, including:

  • Superb company culture.
  • Supportive management.
  • Competitive remuneration.
  • Ongoing training and professional development.
  • Parental Leave Policy.
  • Service Recognition Program.
  • Monthly product allowance and employee discounts.
  • Employee Assistance Program (EAP).
  • Plenty of other perks.

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