
Senior Food Retail Team Lead
1 week ago
About the Role
We are seeking a Senior Food Retail Team Lead to join our team in David Jones Food Halls. As a key member of our retail team, you will be responsible for delivering an exceptional customer experience and achieving sales targets.
As a Senior Food Retail Team Lead, you will have a strong passion for food and excellent customer service skills. You will be responsible for leading a team of sales consultants and working closely with suppliers to ensure that we provide our customers with the highest quality products.
Key Responsibilities:
- Provide exceptional customer service at all times, ensuring a memorable and meaningful experience in our store.
- Help build the customer base through high levels of customer service and provide extensive product knowledge.
- Meet monthly sales budgets, achieving targets on all levels with the objective of increasing revenue and exceeding expectations.
- Build resilient teams through strong communication, regular training, motivation, and a sense of fairness and team spirit, maintaining professionalism at all times.
- E nsure the store is clean and looking its best at all times, and work areas, machinery, furniture, utensils, equipment are cleaned and well maintained.
- Work within our quality assurance standards.
- Manage all movements of incoming/outgoing goods and ensure accuracy in transfers, purchases, and invoices.
- Maintain pricing and POS – invoicing through bar-coding procedures to be monitored; monitoring prices of other local retailers to ensure market competitiveness.
- Ensure products on shelves are labeled correctly and complete regular cycles of stock-takes.
- Follow company processes for month end requirements.
- Manage used-by and/or best before dates in the store through stock rotation and management.
- Operate POS registers and ensure banking processes are completed and accurate.
- Daily banking to be reconciled and secure.
Requirements
To be successful in this role, you will need:
- Prior experience in food retail will be viewed favourably.
- Experience in customer service-oriented roles.
- POS experience is an advantage.
- Intermediate to advanced Microsoft office skills (Word, Excel, PowerPoint, and Outlook).
- Strong work ethic with weekend availability.
- Organisational and time management capabilities with a focus on multitasking and reprioritising.
- Excellent communication, both written and verbal.
- Ability to work autonomously and meet deadlines.
- Positive attitude, proactive, and shows initiative and works well under pressure.
- A can-do, team-focused attitude is essential for success.
- Strong interpersonal skills – ability to liaise confidently with customers and team members – excellent customer service skills.
- Attention to detail – Accurate key entry skills.
The Benefits
We offer a range of benefits to support your career growth and wellbeing, including:
- Superb company culture.
- Supportive management.
- Competitive remuneration.
- Ongoing training and professional development.
- Parental Leave Policy.
- Service Recognition Program.
- Monthly product allowance and employee discounts.
- Employee Assistance Program (EAP).
- Plenty of other perks.
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