Senior Network Support Specialist

3 weeks ago


North Sydney Council, Australia Veeam Full time
About This Role

Veeam, the global market leader in data protection and ransomware recovery, is seeking a highly skilled Senior Network Support Specialist to empower every organization to achieve radical resilience. With Veeam, organizations achieve data security, data recovery, and data freedom for their hybrid cloud. As a key member of our team, you will be responsible for assisting in escalation processes, providing technical assistance, and conducting log and behavior analysis to ensure optimal network performance.

Key Responsibilities
  • Assist in reviewing escalation processes for senior-level support.
  • Provide technical assistance to engineers in troubleshooting network problems.
  • Conduct log and behavior analysis, research, and evaluation of network infrastructure.
  • Schedule and oversee remote sessions, install, configure, and maintain networks and software.
  • Support research and lab testing, providing network programming expertise.
  • Promote team education by facilitating knowledge development in product and third-party technologies.
  • Oversee and guide engineers in preparing articles, maintaining procedures, and documenting network inventory.
  • Collaborate with QA, RnD, and other teams to identify product bugs and recommend improvements.
  • Handle high-priority and complex scenarios, providing expert support and troubleshooting.
Requirements
  • Strong knowledge and troubleshooting experience in Networking, Hardware, Storage, Windows Servers, Linux, and Virtualization.
  • Advanced knowledge in Backup & Replication troubleshooting.
  • Familiarity with related products (Agents, VBO365, plugins).
  • Strong expertise in Hyper-V and VMware infrastructure and troubleshooting.
  • Advanced log analysis skills.
  • Strong knowledge of Hyper-V and VMware infrastructure/troubleshooting.
  • Tier 2 technical experience/sufficient level of expertise.
  • Good communication skills.
  • Fluent English speaking.


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