Senior Network Support Specialist
3 weeks ago
Veeam, the global market leader in data protection and ransomware recovery, is seeking a highly skilled Senior Network Support Specialist to empower every organization to achieve radical resilience. With Veeam, organizations achieve data security, data recovery, and data freedom for their hybrid cloud. As a key member of our team, you will be responsible for assisting in escalation processes, providing technical assistance, and conducting log and behavior analysis to ensure optimal network performance.
Key Responsibilities- Assist in reviewing escalation processes for senior-level support.
- Provide technical assistance to engineers in troubleshooting network problems.
- Conduct log and behavior analysis, research, and evaluation of network infrastructure.
- Schedule and oversee remote sessions, install, configure, and maintain networks and software.
- Support research and lab testing, providing network programming expertise.
- Promote team education by facilitating knowledge development in product and third-party technologies.
- Oversee and guide engineers in preparing articles, maintaining procedures, and documenting network inventory.
- Collaborate with QA, RnD, and other teams to identify product bugs and recommend improvements.
- Handle high-priority and complex scenarios, providing expert support and troubleshooting.
- Strong knowledge and troubleshooting experience in Networking, Hardware, Storage, Windows Servers, Linux, and Virtualization.
- Advanced knowledge in Backup & Replication troubleshooting.
- Familiarity with related products (Agents, VBO365, plugins).
- Strong expertise in Hyper-V and VMware infrastructure and troubleshooting.
- Advanced log analysis skills.
- Strong knowledge of Hyper-V and VMware infrastructure/troubleshooting.
- Tier 2 technical experience/sufficient level of expertise.
- Good communication skills.
- Fluent English speaking.
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