Network Infrastructure Architect

17 hours ago


North Sydney Council, Australia Veeam Full time
Job Description

Veeam, the leading global provider of data protection and ransomware recovery solutions, seeks a highly skilled Network Infrastructure Architect to empower every organization to achieve radical resilience.

Company Overview:

Veeam is on a mission to deliver a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments, providing IT and security leaders with peace of mind that their apps and data are protected and always available.

Job Summary:

We are seeking a talented individual to fill the role of Senior Technical Support Specialist. As a key member of our team, you will be responsible for assisting and reviewing escalation processes for cases requiring senior-level support.

Key Responsibilities:

  • Provide technical assistance to engineers specializing in troubleshooting network problems and emergencies.
  • Conduct log and behavior analysis, research, evaluate, and monitor network infrastructure to ensure optimal performance.
  • Schedule and oversee remote sessions, install, configure, test, maintain, and manage networks, software, databases, servers, and workstations.
  • Support research and lab testing, providing network programming expertise to meet specific business requirements.
  • Promote team education by facilitating knowledge development in product and third-party technologies.
  • Oversee and guide engineers in preparing articles/standups, maintaining procedures, and documenting network inventory, diagnoses, and solutions.
  • Collaborate with QA, RnD, and other teams to identify product bugs and recommend improvements for network operations and troubleshooting.
  • Handle high-priority and complex scenarios, providing expert support and troubleshooting for critical network issues.
  • Provide technical support to international customers, resolving incidents through remote sessions.

Requirements:

  • Strong knowledge and troubleshooting experience in Networking, Hardware, Storage, Windows Servers, Linux, and Virtualization.
  • Advanced knowledge in Backup & Replication troubleshooting.
  • Familiarity with related products (Agents, VBO365, plugins).
  • Strong expertise in Hyper-V and VMware infrastructure and troubleshooting.
  • Advanced log analysis skills.
  • Strong knowledge of Hyper-V and VMware infrastructure/troubleshooting.
  • Tier 2 technical experience/sufficient level of expertise.

Benefits:

Veeam offers a competitive salary range of $120,000 - $180,000 per year, depending on location and experience, as well as excellent benefits, including comprehensive health insurance, retirement plan, and paid time off.

Location:

The ideal candidate will be based in Seattle, USA, but we welcome applications from candidates located outside Australia.


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