Senior Network Engineer
1 month ago
Veeam, the global leader in data protection and ransomware recovery, is on a mission to empower every organization to not just recover from data loss but thrive in the face of adversity.
The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments, giving IT and security leaders peace of mind that their applications and data are protected and always available.
As a key member of our team, you will assist in reviewing escalation processes for senior-level support cases, provide technical assistance to engineers, and conduct log and behavior analysis to ensure optimal network performance.
Responsibilities include:
- Assisting in the review of escalation processes for senior-level support cases
- Providing technical assistance to engineers, specializing in troubleshooting network problems and emergencies
- Conducting log and behavior analysis, researching, evaluating, and monitoring network infrastructure to ensure optimal performance
- Scheduling and overseeing remote sessions, installing, configuring, testing, maintaining, and managing networks, software, databases, servers, and workstations
- Supporting research and lab testing, providing network programming expertise to meet specific business requirements
- Promoting team education by facilitating knowledge development in product and third-party technologies
- Overseeing and guiding engineers in preparing articles/standups, maintaining procedures, and documenting network inventory, diagnoses, and solutions
- Collaborating with QA, RnD, and other teams to identify product bugs and recommend improvements for network operations and troubleshooting
- Handling high-priority and complex scenarios, providing expert support and troubleshooting for critical network issues
- Providing technical support to international customers, resolving incidents through remote sessions
- Communicating with customer technical representatives via phone and email in English to ensure effective resolution and customer satisfaction
- Documenting customer interactions and workflows in Salesforce, maintaining detailed records of network issues, enhancements, and maintenance procedures
Requirements include:
- Strong knowledge and troubleshooting experience in Networking, Hardware, Storage, Windows Servers, Linux, and Virtualization
- Advanced knowledge in Backup & Replication troubleshooting
- Familiarity with related products (Agents, VBO365, plugins)
- Strong expertise in Hyper-V and VMware infrastructure and troubleshooting
- Advanced log analysis skills
- Strong knowledge of Hyper-V and VMware infrastructure/troubleshooting
- Tier 2 technical experience/sufficient level of expertise
Veeam is an equal opportunity employer and does not tolerate discrimination in any form. All personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
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