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Employee Relations Manager

2 months ago

Mackay Regional, Australia Officeworks Ltd Full time
About the Role

We are seeking a highly skilled and experienced Employee Relations Manager to join our People Strategy & Services team at Officeworks Ltd. As an ER Manager, you will play a pivotal role in providing ER leadership and strategic advice across our diverse business units.

Key Responsibilities:

  1. Developing ER Strategy: Assist in the development and lead the implementation of an employee relations strategy spanning Officeworks' operations, encompassing Stores, Support Offices, Customer Fulfilment Centres, and Customer Service Centre.
  2. Coaching and Support: Mentor and guide the ER team and management stakeholders in achieving effective employee relations solutions through proactive learning and development initiatives.
  3. Subject Matter Expertise: Act as a subject matter expert, collaborating with stakeholders to foster best practices in employee relations, advising on policies, compliance, and emerging trends.
  4. Complex Case Management: Serve as the escalation point for all intricate ER matters, including case management, terminations, and performance issues.
  5. Litigation Management: Manage workplace litigation matters, coordinating with external advisors and preparing necessary documentation.
  6. Risk Mitigation: Ensure business compliance with regulatory requirements across APAC markets, minimizing risk exposure.

Requirements:

  1. Commercial Acumen: A commercially astute professional with a deep-seated passion for Employment Law and extensive experience in Employee Relations.
  2. Leadership Experience: A track record of successfully developing and implementing ER strategies with the complexities of retail and supply chain industries in mind.
  3. Stakeholder Engagement: Leadership experience, coupled with a knack for influencing senior stakeholders and building enduring relationships.
  4. Regulatory Knowledge: Extensive experience engaging with external regulatory bodies such as the Fair Work Commission, Employee Groups/Unions, and other State Regulators.
  5. Employment Law Expertise: Expert knowledge of modern awards, employment legislation, and National Employment Standards.
  6. Customer Focus: A customer-focused mindset with the ability to work with a range of people and at all levels across the organisation.

Key Attributes:

  1. Relationship Builder: Exceptional interpersonal skills with a talent for cultivating positive and impactful relationships.
  2. Communicator: Strong verbal and written communication abilities to effectively convey complex information.
  3. Problem Solver: Proven ability to identify root causes and implement practical solutions to workplace challenges.
  4. Attention to Detail: Meticulous attention to detail combined with outstanding time management skills.
  5. Expert Knowledge: In-depth familiarity with modern awards, employment legislation, and National Employment Standards.
About Our Culture

At Officeworks Ltd, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people with disabilities.

We are a 'Circle Back Initiative' employer – we commit to respond to every applicant.