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Order Operations Specialist

2 months ago

Melbourne, Victoria, Australia Aspen Technology Full time
About the Role

The driving force behind our success has always been the people of Aspen Tech. Our aspiration, desire, and ambition to continually find a better way is what drives us. You will experience these qualities of passion, pride, and aspiration in many ways, from career development programs to community service projects and social events that foster fun and relationship building across our global community.

Key Responsibilities
  • Maintain customer records and process orders
  • Fulfill license requests and prepare required licensing documentation
  • Understand clients' product install base and license files
  • Adhere to monthly closing deadlines and related tasks
  • Assist Accounts Receivable Administrator with reconciliation
  • Comply with Revenue Recognition policies and guidelines
  • Understand documentation requirements for each process
  • Ensure applicable documentation is received and preserved as appropriate
Requirements
  • Administrative background with broad experience in Sales Support, Quote Generation, Order Processing, and working with Contracts
  • Working knowledge of Accounting, Billing, and Invoicing
  • 3+ years of experience in the software industry preferred
  • College Degree Preferred
  • Fluent in English
  • Familiarity with Salesforce
  • Exceptional and professional verbal and written communication skills
  • Highly organized and detail-oriented
  • Strong customer service and interpersonal skills
  • Strong time management skills
  • Able to multi-task and handle often changing work requests
  • Able to work independently
  • Intermediate to advanced level in Microsoft Office Applications, in particular Microsoft Excel
  • Able to create and sustain effective professional relationships with members of other departments
  • Knowledge of computer-based accounting systems and back-office business applications, i.e., Oracle or SAP