Logistics Delivery Team Coordinator

3 weeks ago

Melbourne, Victoria, Australia Viva Energy Australia Full time
About the Role

We are seeking a Logistics Delivery Team Coordinator to join our team in Docklands, reporting to the Logistics Delivery Team Lead. This role is responsible for executing and optimising the safe delivery of fuel to our retail and commercial customer network.

The Logistics Delivery Coordinator will provide 24/7 support to internal and external stakeholders, primarily carriers and drivers, and key customers. To be successful, you will have a commitment to your own safety and caring about the wellbeing of others.

This is a challenging role that requires embracing a culture of learning and knowledge sharing. We provide a detailed training program to set you up for success.

Responsibilities
  • Manage incoming requests via phone and email related to the safe loading and delivery of fuel to our customers
  • Process changes to the plan when unforeseen issues arise due to vehicle breakdowns, traffic delays, product supply issues etc
  • Ensure all relevant data such as dips, densities, tank status, terminal and site outages are captured accurately
  • Provide excellent customer service through timely and accurate resolution of all queries
  • Work closely with our planning team to ensure the most efficient use of available fleet, focusing on balancing customer service versus cost
  • Be committed to safety and willing to intervene if necessary
Requirements
  • Previous experience in transport or customer service
  • Relevant road transport logistics or supply chain experience advantageous but not essential
  • Good computer literacy including Microsoft Office
  • Proficient problem solving skills and ability to think laterally to achieve favourable outcomes for our customers
  • Well-developed communication skills including written, verbal and listening skills to ensure clear and accurate communication with both internal and external stakeholders
  • High attention to detail and ability to enter information accurately
  • Ability to maintain a positive attitude especially when managing varying priorities under time pressure
  • Equally comfortable working as part of a team or independently
About You

In this role, you will have the opportunity to work in a dynamic team environment, develop your skills and expertise, and make a meaningful contribution to Viva Energy Australia's mission.

What We Offer
  • A competitive salary of approximately $70,000 - $80,000 per year, based on experience
  • 25% fuel discount
  • Access to best-in-class wellness initiatives
  • Celebrate you with an extra day of leave for your birthday
  • Generous and flexible parental leave - accrue full-time super until your child turns five
  • We pay your permanent and total disability and death cover insurance

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