Service Quality Excellence Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeQuality Full time

Improve customer satisfaction by ensuring top-notch service quality and performance in the automotive industry.

As a key member of our Quality Assurance Team, you will be responsible for conducting thorough evaluations of dealerships across Australia and New Zealand to identify areas of improvement. Your analysis will help drive continuous enhancement of our services, and you will work closely with channel sales teams to develop actionable solutions.

The role involves analyzing Net Promoter Score (NPS) data regularly to monitor customer satisfaction and collaborating with cross-functional teams to implement effective improvements. You will also maintain comprehensive records and prepare detailed reports using data analysis tools like Excel.

Job Description

This is a challenging yet rewarding opportunity to join our team as a Quality Engineer and contribute to our mission of delivering exceptional service quality standards. If you are passionate about driving business growth through customer-centric approaches, we want to hear from you

  • Conduct Dealership Service Evaluation (DSE) activities across Australia and New Zealand to assess service quality and performance; analyzing results and work closely with channel sales teams to identify service gaps; driving continuous improvement and recommend actionable solutions.
  • Report critical issues identified through market service surveys and ensure timely follow-up on corrective actions and resolution.
  • Collect, compile, and analyze Net Promoter Score (NPS) data on a regular basis to monitor customer satisfaction.
  • Engage in cross-functional collaboration to ensure the effective and timely implementation of improvement measures.
  • Maintain comprehensive records and prepare detailed reports using Excel and other data analysis tools.
  • Stay current with industry trends, benchmarks, and best practices to support ongoing enhancements in service quality standards.
Key Requirements
  • Bachelor's degree or higher in business and related field.
  • Minimum of 2 years' experience in sales, preferably within the automotive industry.
  • Proficient in data analysis tools, particularly Microsoft Excel.
  • Strong written and verbal communication skills in English.
  • Willingness and ability to travel frequently within Australia.
  • Demonstrated problem-solving abilities with a high level of attention to detail.
  • Proven ability to work effectively in cross-functional teams and manage multiple priorities in a fast-paced environment.

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