Senior Regulatory Coordinator

4 weeks ago

Sydney, New South Wales, Australia Legal Aid NSW Full time
About the Role

The Health Care Complaints Commission (HCCC) is seeking a highly skilled and experienced Senior Regulatory Coordinator to join our team. As a key member of our Assessments Branch, you will play a central role in maintaining the integrity of the NSW health system, with a focus on protecting the health and safety of individuals and the community.

Key Responsibilities
  • Lead a specialist assessment team with carriage of specific types of complaints and provide sound advice and direction to ensure consistent risk-based decisions which are timely and customer centric.
  • Ensure consistent and effective risk-based triaging and/or management of complaints, with direct accountability for the processes, practices and outcome decisions for medium risk complaints.
  • Review and authorise relevant information requests to health practitioners, consumers, and health organisations.
  • Provide advice and mentorship to team members to strengthen their professional development, including advising on caseload management strategies, fostering customer centric complaints practices, and implementing quality assurance measures.
Requirements
  • Tertiary qualifications in a relevant discipline or equivalent experience.
  • Existing Australian work rights.
  • Ability to carry out duties in an honest and consistent way, with uncompromising adherence to strong moral and ethical principles of the HCCC and public sector values and code of ethics and conduct.
What We Offer
  • Fantastic ongoing full-time Clerk 9/10 opportunity.
  • Salary range from $116,211 – 128,061 plus superannuation and annual leave loading.
  • Flexible working arrangements, including a hybrid work from home/office model, flexible start and finish times, and accrual of flex leave.
  • Great office location, Sydney CBD, close to Surry Hills and walking distance from Central Station.
  • Access to wellbeing initiatives, such as Fitness Passport, Headspace subscription, and more.
  • Access to unique growth and development opportunities, including access to over 17,700 online LinkedIn Learning courses.

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