Senior Regulatory Coordinator

1 month ago


Sydney, New South Wales, Australia Legal Aid NSW Full time
About the Role

The Health Care Complaints Commission (HCCC) is seeking a Senior Regulatory Coordinator to join our team. As a key member of our Assessments Branch, you will play a central role in maintaining the integrity of the NSW health system.

Key Responsibilities
  • Lead a specialist assessment team with carriage of specific types of complaints and provide sound advice and direction to ensure consistent risk-based decisions which are timely and customer centric.
  • Ensure consistent and effective risk-based triaging and/or management of complaints, with direct accountability for the processes, practices and outcome decisions for medium risk complaints.
  • Review and authorise relevant information requests to health practitioners, consumers, and health organisations.
  • Provide advice and mentorship to team members to strengthen their professional development.
About You

We are looking for an experienced professional with a strong background in complaints handling, regulatory compliance, and risk management. You will have excellent communication and leadership skills, with the ability to work effectively in a team environment.

Essential requirements include:

  • Tertiary qualifications in a relevant discipline or equivalent experience.
  • Existing Australian work rights.
  • Ability to carry out duties in an honest and consistent way, with uncompromising adherence to strong moral and ethical principles.
What We Offer

We offer a fantastic opportunity to work in a dynamic and supportive team environment, with a focus on delivering excellence and customer centrism. You will have access to ongoing training and development opportunities, as well as a range of employee benefits.



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