Customer Service Ambassador

3 days ago

Adelaide, South Australia beBeeCustomer Full time $50,000 - $70,000

We are seeking an experienced Customer Service Representative to join our dynamic team.

As a key member of our customer-facing staff, you will be the first point of contact for clients across Australia and New Zealand.

You will utilize your exceptional communication skills and experience in fast-paced contact centre environments to engage with new and existing clients, support clinic operations, and deliver outstanding customer service.

  • Making outbound calls as part of promotional campaigns
  • Handling a high volume of inbound calls from clients with empathy and professionalism
  • Booking and managing clinic appointments using our CRM system
  • Following up on leads generated from direct marketing and rebooking lapsed clients
  • Accurately updating client records and ensuring all information is documented
Requirements

We are looking for candidates with previous contact centre or phone-based experience, ideally from healthcare, insurance, financial services, telecommunications, or similar sectors.

  • Excellent communication and interpersonal skills
  • Strong experience working in fast-paced contact centre environments
  • Highly proficient with CRM platforms and confident navigating multiple systems
  • Demonstrated strong organisational skills and attention to detail
  • Thrives in a team-focused, customer-first culture
What We Offer

We offer a structured onboarding and training program, monthly and quarterly incentives based on performance, and access to MyRewards – exclusive discounts and wellness benefits.

Our Values

We believe in creating trust through care and accountability, working as a team to support each other's success, embracing a can-do attitude and passion for service, and driving innovation to improve client outcomes.

About This Role

This role is ideal for individuals who are passionate about meaningful conversations, thrive in contact centre environments, and want to make a real difference in people's lives.

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