Enterprise Application Support Professional

1 week ago

Canberra, ACT, Australia beBeeApplicationSupport Full time $90,000 - $115,000
Job Role

We are seeking a highly skilled professional to provide technical support and maintenance for enterprise applications.

Key Responsibilities:
  • Offer first and second-level support for end-users, IT teams, and developers.
  • Troubleshoot and resolve system issues, recommend enhancements, and support application upgrades.
  • Collaborate with software development teams, internal users, and clients to improve application performance.
  • Investigate and resolve application-specific alerts.
  • Report on support ticket resolution progress and results.

The ideal candidate will have strong problem-solving skills, experience with application troubleshooting, and a customer-focused mindset.

They should be able to work in a fast-paced environment, enjoy solving technical challenges, and have excellent communication skills.

Essential Qualifications:
  • Bachelor's degree in software engineering, computer science, or related field.
  • 2-4 years of experience with systems implementation and support.
  • Strong aptitude for multi-tasking and working in a dynamic environment.
  • Experience with database systems like MSSQL, MYSQL, or MongoDB.

The successful candidate will contribute to the team's success in delivering exceptional support services as part of the on-call rotation.

Benefits

This role offers a challenging opportunity to grow professionally and develop your technical skills.

As a key member of our team, you will have opportunities to learn from experienced professionals and collaborate on projects that drive business results.

How to Succeed

To succeed in this role, you will need to demonstrate strong problem-solving skills, attention to detail, and effective communication skills.

You should be able to work independently, prioritize tasks, and manage multiple projects simultaneously.

Our Team

Our team is dedicated to providing exceptional support services and driving business results through innovative solutions.

We are a collaborative and dynamic team that values diversity, inclusion, and teamwork.

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